Hello 👋
I'm Mohammad Qara,
but you can call me MQ!
Senior Manager, Experience Design at Jeel (a subsidiary of Riyad Bank), based in Riyadh. I lead UX strategy and digital product design, establishing KPIs, guiding cross-functional teams, and accelerating delivery through AI-enabled prototyping. Previously Associate Manager, Customer Experience at Sutherland and UX Consultant at IBM Consulting.
Certified by
Good Design is good business.
-Thomas J. Watson Jr.
Senior Manager – Experience Design
at Jeel (a subsidiary of Riyad Bank)
Riyadh, Saudi Arabia
Nov 2025 – Present
(Full-time)
Led the Experience Design function at Jeel, establishing UX KPIs and design strategy aligned with business goals, overseeing end-to-end delivery of digital products for Riyad Bank, accelerating validation through AI-enabled prototyping, conducting enterprise UX assessments across web and mobile, and managing cross-entity stakeholders.
Highlighted Projects
Assoc. Mgr – Customer Experience
at Sutherland Global Services, MENA
Riyadh, Saudi Arabia
Oct 2023 – Nov 2025
(Full-time)
Played a significant role in establishing the MENA regional headquarter office in Riyadh, supporting business development, led client engagements, aligning with global business lines partners, managing the graduate internship program, delivering consulting and experience projects across various industries:
Highlighted Projects
UX Designer at IBM Consulting
Riyadh, Saudi Arabia
Dec 2020 – Oct 2023
(Full-time)
Started as the sole designer at IBM Consulting in Saudi, contributed to developing the design practice, expanding the team, and delivering projects across multiple sectors.
Highlighted Projects
Driving Digital Transformation & Customer-Centric Innovation
Confidentiality Note
I am unable to disclose sensitive client project details. However, I am willing to discuss my role, responsibilities, in detail during an interview. I invite you to reach out to me to schedule a discussion where we can explore my experience further.
Project Role
contributed to stakeholder interviews, customer research, design thinking facilitation, Metaverse environment design, customer journey mapping, and design system development within the banking sector.
High-level Activities:
Internal / External Stakeholder Interviews
Conducted interviews with multiple stakeholders across various functions to gain insights into current challenges. Additionally, conducted external customer interviews both onsite at bank branches and via voice calls to measure satisfaction, gather feedback, and focus on improving customer experience.
Customer
Reasearch Report
contributed to stakeholder interviews, customer research, design thinking facilitation, Metaverse environment design, customer journey mapping, and design system development within the banking sector.
Research and Benchmark Analysis
Conducted analysis of digital channels, including the bank's website and mobile experience, and performed mystery shopping exercises at branches to gain a deeper understanding of the customer journey
During a design thinking bootcamp for Bank AlJazira Employees
Design Thinking Bootcamp Co-Facilitator
Conducted interviews with multiple stakeholders across various functions to gain insights into current challenges. Additionally, conducted external customer interviews both onsite at bank branches and via voice calls to measure satisfaction, gather feedback, and focus on improving customer experience.
Metaverse Environment Designer
contributed to stakeholder interviews, customer research, design thinking facilitation, Metaverse environment design, customer journey mapping, and design system development within the banking sector.
Working on Customer Journeys
Utilizing the IBM Garage Methodology, collaborated with an Agile cross-functional team in sprints to define journey requirements, write user stories, and create low and high-fidelity prototypes.
Building a Design System
Developed a design components in collaboration with front-end developers, ensuring consistent and cohesive user experiences across digital platforms.
Shaping a new Digital Airline's Innovation
Confidentiality Note
I am unable to disclose sensitive client project details. However, I am willing to discuss my role, responsibilities, in detail during an interview. I invite you to reach out to me to schedule a discussion where we can explore my experience further.
Project Role
UX Designer, contributed to research activities, design thinking workshops, transforming ideas into digital concepts and prototypes, while management communication with stakeholders.
High-level Activities:
Research Exercise
Conducted high-level research to identify best practices that enhance employee and passenger experiences.
Innovation Toolkit Booklet
Designed a handy innovation booklet to assist airline employees in ideating and testing new ideas, utilizing the IBM Enterprise Design Thinking framework.
Design Thinking Facilitator
Organized and co-facilitated design thinking sessions to encourage brainstorming and ideation, focusing on improving both employee and passenger experiences.
Prototype Ideas
Created interactive prototypes to visually communicate new ideas and presented them to senior stakeholders.
Stakeholder Managment
Collaborated closely with multiple stakeholders across different functions to ensure alignment on the digital strategy
Sample pages of the Employee Innovation Toolkit
Design Digital Solutions for Employees
Confidentiality Note
I am unable to disclose sensitive client project details. However, I am willing to discuss my role, responsibilities, in detail during an interview. I invite you to reach out to me to schedule a discussion where we can explore my experience further.
Project Role
contributed to stakeholder on design concept digital solutions for employees with presenting it to senior stakeholders, digital channels design evaluation.
High-level Activities:
Design Heretics Evaluation
Assessed digital channels from visual prospective and ensure they follow visual design best practices and align with the brand guideline.
Prototype Ideas
Created interactive prototypes to visually communicate new ideas and presented them to senior stakeholders.
Improve Employee Experience
Developed and presented a digital solution concept to enhance the employee experience during power plant inspections, resulting in reduced errors and increased productivity.
Presenting new digital concepts to senior stakeholders
Stay tuned!
There are more to share
Champion Learner
Listed among the top 2.4% of IBM employees worldwide in learning hours.
Appreciation Ambassador
Listed among the top employees' appreciators worldwide.
Designer at Attanmiyat Holding
Jeddah, Saudi Arabia
Apr 2016 – Jun 2020
(Part-time)
Provided management and IT consulting services for non-profit sector across Saudi, I actively engaged in diverse roles and responsibilities that spanned various areas of expertise.
My key contributions:
Web development
Delivered websites using WordPress CMS for clients, facilitating engagement with stakeholders, while applying UI/UX principles and incorporating valuable feedback
Visual Design
Standardized all design assets for sub-companies and created visually appealing reports and interactive presentations, conveying information in simple visuals
Workflow Automation
Utilizing ProcessMaker, a low-code BPM platform, I streamlined and automated workflows, enabling efficient and standardized processes across the organization
Business Intelligence
Leveraged Microsoft Power BI and Qlik Sense for data analysis and visualization, providing decision-makers with actionable insights for informed decision-making
Leadership Training Management
Facilitating leadership training programs for executives in the non-profit sector across Saudi Arabia, supported their growth and professional development
Freelance Designer
2015 – 2020
As a freelance designer, my main focus was on website development and graphic design projects.
This early experience provided me with a solid foundation in understanding client problems and effectively communicating visual solutions.
Selected clients I have worked for
Please note that due to work client’s confidentiality, I am unable to publicly share specific work designs. However, I am actively working on updating my portfolio with fresh and up-to-date projects that demonstrate my skills and expertise.
Here are some of the works I have done recently:
Mortgage Experience
End-to-end journey mapping highlighting key areas of improvements in digital / non-digital touchpoints
Basketbot
Concept for intelligent shopping experience. Designed and developed in a weekend in a ChatGPT hackathon
Salem App Website
Application for teching Arabic letters for kids. Designed and developed the landing page end-to-end
Stay tuned for updates!
Exciting projects on the horizon
B.Sc. Information Technology (2020)
First Honor and First Class Student, (4.94 of 5.00) GPA
King Abdulaziz University
Honored by university president for being one of the most excellent students
Faculty star of the year 2019
Founded the coding club, and presented 10+ workshops in programming, design.
Nominated as the faculty star
Teaching students computer science
Empowering the Community Through Education
I am passionate about empowering others through design education. Whether it’s through engaging onsite workshops or interactive remote sessions, I have had the privilege of teaching and inspiring people in the world of design.
Let’s Educate and Innovate Together
If you're leading an educational initiative or seeking to spread knowledge in technology, design, and innovation, let's connect! I’d love to have a coffee chat and explore how we can collaborate to empower people through education.
Coming Soon!
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